Services for Individual Patrons

1. You as a patron submits a copy request from Harvard Library HOLLIS Special Request.
2. The library who owns the material reviews your requested services and permission.
3. If there is a permission issue, the owning library will contact you. [STOP]
4. If the owning library can provide the requested services (for example: small number of reference copies, retrieving existing digital files), they will do so. [STOP]
5. The owning library or Imaging Services issues a quote to you.
6. The patron pays for requested services at the estimated rate. You may pay online via credit card via your Hollis Special Request account.
7. The request moves into the Imaging Services’ work queue.
8. The owning repository or Imaging Services sends you a notification when the request is completed.

Imaging Services accepts payment by the following methods:

• Credit Card—Visa or Mastercard only. Log in to your HOLLIS Special Request account, choose “Orders Awaiting Payment” from the “Request History” menu, check the box(es) beside the item(s) you wish to pay for, and click, “Pay Online.”
• Personal Check or Money Order—Drawn on a U.S. Bank and sent to our office (address below).
• Wire Transfer—Please contact us for bank details.
• Payment for internal Harvard orders may be made by 33-digit Chart of Account codes. Please contact our office for more information.

Make Checks out to: “Harvard Library” and mail to:
Imaging Services
Widener Library, Room G-81
Harvard Yard
Cambridge, MA  02138

N.B. Harvard is a large organization, and misdirected checks may not reach us. Please take care to use the correct address.

Standard turnaround time is 12-15 business days (unless otherwise indicated), beginning after payment and a library’s delivery of source materials to Imaging Services. We do offer 5-Business-Day, 2-Business-Day, and 24-Hour rush services for an extra fee (see Price List section).

For large orders (11 items or more) please call for an estimated delivery schedule.
For full reel and full-sheet scanning of microfilm and microfiche, standard turnaround is 4 to 6 weeks.

Cancellation
The cost estimates issued in response to reproduction requests are good-faith estimates, but there are cases when prices change with new information. If you wish to cancel your order, you can do so online through the HOLLIS Special Request system, or you may email or phone us, and we will cancel the order for you.

Correcting Errors
In cases where Imaging Services fails to provide services specified in the order, Imaging Services will re-fill the order at no additional charge, provided that Imaging Services is notified within 90 days of having delivered the order. Correcting these errors requires a review of the originally delivered items, and the patron will be required to return these to Imaging Services before re-filling the order. Any rush charges assessed on the original will be fully refunded.

Refunds
When payment has been made by credit card, the refund will be made to that card account. When payment is made by check or money order, the refund will be issued as a check. In such cases, the recipient may be asked to provide additional information required for payment processing.

• Full Refunds: In the rare cases where payment for services has been accepted, and Imaging Services is incapable of providing some or all the requested services, Imaging Services will refund the full value of any unfulfilled service item.
• Partial Refunds: Orders may not be canceled after order processing has begun, but the patron may request a partial refund for any items that have not yet been worked on. A $15 minimum cancellation fee will be applied to all canceled orders.

Consult “Harvard Library Policy on Access to Digital Reproductions of Works in the Public Domain” for more information about how the Harvard Library supports the use and creative reuses of digitized library resources. See: Harvard Library Policy on Access to Digital Reproductions of Works in the Public Domain | Harvard OSC

As it is a primary objective of the Library to make its resources available as widely as possible, and it is in everyone’s interest to reduce the repeated handling of rare and fragile originals, library materials digitized upon request will subsequently be made freely accessible online, unless prohibited by law or license. Patron requests help build a digital corpus available to researchers around the world.

This service is appropriate for:

• Individual pages or photographs
• Fragile, rare, and complex materials
• Material needing customization and/or special handling
• Publication-quality images

This service features:

• Our highest-quality digital images
• Customizable resolution
  • Our default resolution is more than adequate for publication.
• Individual corrections to exposure, color, and tone
• Flexible delivery options
• Quantity discounts

* Please call for an estimate for items larger than 34″ x 45.”

Customized, discounted pricing is given whenever possible. Examples are given below.

(All materials are evaluated before a final quote is issued)

This service is only available for items that meet all the following criteria:

• Not photo or graphic materials
• Stable enough for standard handling
• Being digitized in full (no single pages from books)
• Out of copyright
• Can be added to Harvard’s Digital Repository and made freely available after digitization
• Can open easily to 180-degrees if bound
• Does not require rush service

Price: Eligible items will be digitized at $1 per page and will be delivered via a link to the material as it will appear in Harvard’s public, online, digital repository.

This service features:
* High-quality digital images
* 300dpi at original document size
* Batch processing

Note:
Large orders may require additional time.
Alternate pricing may apply to some materials.

Examples:
* Loose manuscript
Papers of Ernest Henry Wilson, 1896-1952; Series: W.XII: Manuscripts, 1903-1904; “Chungking,” May 22-June 19, 1903. III EHW, box 18, folder 1. Arnold Arboretum Library of Harvard University, Boston, Mass.
* Bound volume
Harris, Thomas Lake. A lyric of the morning land. New York : Partridge and Brittan, 1856.

Reference copies of digital reproductions can often be downloaded by patrons, free of charge, directly from Harvard’s online viewer.
Higher resolution files sometimes also exist, but these must be downloaded by Library staff.

The charge for this service is:
$20 for the first 1-10 images, and after that, each additional image is $2.00.
A $10.00 fee will be charged for delivery via a third-party file-transfer service.

If you are placing an order for more than one previously digitized image, please create only one order in our HOLLIS Special Request system, citing one image, then email the complete list of images to us at imaging@fas.harvard.edu. We will be able to combine the image list with your one order.

Scan from Transmissive Materials
Modern and vintage negatives and transparencies Glass negatives and lantern slides. Capture resolution determined by source material. Volume discount available for 10 or more items.

Microfilm and Microfiche
We offer full-reel and full-sheet scanning of microfilm and Microfiche. Standard turnaround for microfilm orders is 4 to 6 weeks.
The minimum charge for this service is $85. The final estimate will be generated after the request submission.

Prints created from existing digital image files. The print process uses pigment-based inks on archival luster and smooth rag surfaced papers.

Theses, dissertations, and prize papers written by Harvard students do not circulate, but we can often deliver them in PDF format. Orders for these materials must be made through the same online order management system as all other orders.

For general information about these works, to set up a reading room visit, or for quick reference scans of only a few pages, please contact the Harvard University Archives directly.

The cost to digitize any Harvard thesis, dissertation, or prize paper is $135.00, which includes delivery of the finished PDF through a file-transfer service.

When digital masters already exist, we charge for retrieval and delivery only, and the total cost is $30.00.

The turnaround for either service is 15 working days from the date of payment.

Important Notice

All theses, dissertations, and honors papers are the property of Harvard University. Any copy provided is for your personal reference use only. Further reproduction or distribution in any format is expressly forbidden.

The copyright to these works is held by the author or his/her heirs. It is your responsibility to clear quotation or any other use with the copyright holder.

All inquiries regarding additional copies, or further information, should be addressed to:

Harvard University Archives
Pusey Library
Cambridge, MA 02138
http://library.harvard.edu/university-archives

Items are delivered in different ways, depending on certain factors. Many can be sent via a file-transfer service ($10 for up to 15 images), and for large orders, we offer thumb drives ($25) and hard drives ($125) as delivery options. Shipping costs for prints and/or media is below.

Availability of rush service fluctuates based on staffing levels and access to library source material. If you would like rush service, please inquire when you submit your request.